We collect information needed to run accounts, orders, payments, delivery, support, security, and marketing.
We share information with vendors, couriers, payment providers, support tools, and service providers where needed.
Customers can request access, correction, deletion, or objection where applicable.
We use security safeguards, role permissions, and access controls to protect data.
This Privacy Policy explains how DRIPZN processes personal information when you browse, create an account, buy products, sell products, contact support, or use marketplace features.
DRIPZN is designed for the South African market and should be operated in line with applicable privacy obligations, including POPIA where it applies.
01
Information we collect
We may collect account details, contact information, delivery addresses, order history, payment references, vendor application data, product reviews, support messages, device data, cookies, analytics events, and marketplace activity.
Vendors may provide additional business information, verification documents, bank details, payout information, tax details, store profile information, and fulfilment records.
02
How we use information
We use personal information to create accounts, process orders, calculate delivery, manage payments, prevent fraud, provide support, send notifications, manage vendors, personalise product recommendations, and improve the marketplace.
We may also use information for legal compliance, security monitoring, dispute handling, refund reviews, vendor verification, and marketplace analytics.
- Account and authentication
- Checkout and payment references
- Delivery and tracking
- Customer support
- Vendor onboarding and payouts
- Fraud prevention and platform safety
05
Security
DRIPZN should use secure authentication, protected admin routes, vendor role permissions, input validation, payment-provider redirection, webhook signature checks, and database row-level security.
No online service can guarantee absolute security, but we aim to use reasonable technical and organisational safeguards for the sensitivity of the information processed.
06
Your privacy choices
You may request access to your personal information, ask us to correct inaccurate details, object to certain processing, unsubscribe from marketing, or request deletion where legally and operationally possible.
Some records may need to be retained for order fulfilment, accounting, legal, fraud prevention, dispute resolution, or platform safety reasons.
Privacy request?
Talk to DRIPZN support
Include your order number, email address, payment reference, vendor name, and photos where relevant so the team can help quickly.
Related pages
Refund Policy
How DRIPZN handles refunds, failed payments, cancelled orders, damaged items, and marketplace seller disputes.
Read pageReturns & Exchanges
The full return and exchange process for fashion items bought through DRIPZN vendors.
Read pageShipping & Delivery
Delivery options, courier partners, fees, estimated timelines, failed deliveries, and tracking rules.
Read pageTerms of Use
The rules for using DRIPZN as a customer, vendor, visitor, or marketplace participant.
Read pageVendor Terms
Operational terms for sellers using DRIPZN, including verification, products, commission, payouts, fulfilment, and penalties.
Read page